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This case study dives into the redesign of the mental health section of the Health Service Executive (HSE) website.
The goal?
→ To create a user experience that makes mental health resources easier to find, more engaging, and genuinely supportive for anyone seeking help.
The project was undertaken as part of my UX Tree mentorship program, during which we were asked to identify and research a UX problem within an existing website or app, and ultimately design a solution to the problem.
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As a nurse with a deep passion for mental health, this initiative was particularly important to me. The project was not only crucial due to the existing challenges users faced when attempting to access mental health resources on the HSE website, but it also aligned with my professional background and personal commitment to improving mental health care. Enhancing these aspects was essential for user satisfaction and crucial for promoting mental health awareness and early intervention—key strategic goals of the HSE.
In this project, I used the Double Diamond design process, a widely recognised approach in the UX community for its structured yet flexible framework.
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Research Objectives